Dynamics NAV Customer Care Analyst

Job Description

Our business is growing, and we’re looking to add to our Support Services team.  Your primary focus will be providing application support, trouble-shooting, and account management services to our customers located throughout the United States.  Other duties include providing customer training and consulting services, assisting with product and integration testing, and assisting with the development and maintenance of user documentation.  You will constantly be interacting with customers and co-workers regarding a wide variety of business, application, and technical matters.  You must also be able and willing to travel overnight to customer sites on occasion.

This position requires excellent customer service, trouble-shooting, written and verbal communication skills, as well as sound and accurate judgment.  You must be able to quickly and accurately analyze customer issues, develop comprehensive solutions, and effectively communicate and implement the solution in a professional and timely manner, even in pressure situations.

We’re looking for motivated individuals who possess excellent skills in their areas of expertise, a strong commitment to excellence, and the ability to maintain a high level of customer trust and confidence.

Required Skills and Education:

  • A bachelor’s degree in the Accounting, Finance, Information Technology, or Business Administration fields of study.
  • A minimum of two (2) years’ experience in implementation and/or support of ERP/Accounting software solutions or several years’ Manager/Supervisor experience in a Finance/Payroll department.  Experience in a K-12 education environment is a big plus.
  • A well-rounded and solid understanding of accounting principles and day-to-day business practices.
  • Solid computer skills. High proficiency in Microsoft Office.

Additional Experience (a plus, but not required):

  • Experience in K-12 school district Finance/Payroll.
  • Experience with Microsoft Dynamics NAV and/or Serenic Navigator.

K12 Enterprise is Microsoft’s leading financial and HR management software for K-12 school systems.  Built within Microsoft Dynamics NAV, K12 Enterprise was created with the specific financial management, HR, payroll, and state reporting functionality required by school systems.  We provide ERP software and associated services to K-12 school systems throughout the United States.  We’re located in the Richmond, VA area and offer a business casual working environment and competitive compensation and benefits.  A work-from-home arrangement or relocation assistance is available for the right candidate.

Candidates must be eligible to work in the U.S. for any employer and live in the United States.

Please send resume with salary requirements to recruiter@k12enterprise.com.  No phone calls or agencies please.