Customer Care Analyst

Job Description

Our business is growing, and we’re looking to add to our Support Services team.  Your primary focus will be providing application support and trouble-shooting services to customers using our SunPac Financials solution.  Other duties include providing refresher and new-user customer training.  You will constantly be interacting with customers and co-workers regarding a wide variety of business and application matters.  You must be able and willing to occasionally travel overnight to customer sites.

The applications you’ll be supporting are used in the normal day-to-day business departments and include applications such as Accounts Payable, General Ledger, Payroll, and Purchasing.

To be successful in this position you must possess excellent communication and interpersonal skills, be able to work effectively in a team environment, be very detail oriented, possess an excellent ability to listen to a customer and quickly understand and assess their situation, and be effective in an environment where multi-tasking is often essential.

We are looking for motivated individuals who possess first-rate skills in their areas of expertise, a strong commitment to excellence, and the ability to maintain a high level of customer trust and confidence.

Required Skills and Education:

  • A bachelor’s degree in the Accounting, Finance, Information Technology, or Business Administration fields of study.
  • A minimum of two (2) years’ experience in implementation and/or support of accounting software solutions OR several years’ Manager/Supervisor experience in a Finance/Payroll department.
  • A well-rounded and solid understanding of accounting principles and day-to-day business practices.

Additional Experience (a plus, but not required):

  • Experience in K-12 school district Finance/Payroll.
  • IBM AS/400 experience.

K12 Enterprise is Microsoft’s leading financial and HR management software for K-12 school systems.  We’re located in the Richmond, VA area and offer a business casual working environment and competitive compensation and benefits. Relocation assistance is available for the right candidate.

Candidates must be eligible to work in the U.S. for any employer and live in the United States. Please send resume with salary requirements to  No phone calls or agencies please.